Milsec Group Limited is committed to providing a professional and transparent service. We take complaints seriously and view them as an opportunity to improve.

If you wish to raise a complaint relating to our services or conduct, please submit it in writing via our website contact form or by email to contact@milsec.co.uk. Complaints should include sufficient detail to allow the matter to be properly reviewed.

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All complaints are acknowledged, assessed, and handled fairly and proportionately. Where appropriate, investigations are conducted and outcomes communicated within a reasonable timeframe.

Nothing in this policy affects your statutory rights.