Legal Disclaimer

1) Terms of Use

1.1 Who we are
This website is owned and operated by Milsec Group Limited (“Milsec”, “we”, “us”, “our”).

1.2 Using this website
By using this website you agree to these Terms. If you do not agree, please do not use the site.

1.3 Content and availability
Information here is general and for information only. We try to keep it accurate and available but do not guarantee it will always be error-free or uninterrupted.

1.4 Acceptable use
Do not:

break the law or infringe others’ rights;

upload harmful, offensive, defamatory or confidential material without permission;

attempt to probe, scan or test the site or bypass security;

spam our contact form.

1.5 Links
Any third-party links are provided for convenience; we are not responsible for their content or practices.

1.6 Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Otherwise, and to the extent permitted by law, we exclude all warranties and will not be liable for any loss or damage arising from use of this site.

1.7 Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

2) Privacy Notice (UK GDPR)

2.1 Purpose
We only use this website to let you contact us via a form. This notice explains how we handle your personal data.

2.2 Data we collect
Details you provide: name, email, phone, message (and any attachments).

Technical/anti-spam data: IP address, user-agent, timestamp, and basic security logs.

reCAPTCHA or similar anti-spam tools may collect device and browser data.

2.3 Our lawful bases
Legitimate interests (Article 6(1)(f)): to respond to your enquiry, run security/anti-spam checks, maintain our site and defend legal claims.

Legal obligation (Article 6(1)(c)): where we must keep records.

Consent (Article 6(1)(a)) only if you ask us to send marketing updates (we do not send marketing by default).

2.4 How we use your data
To read and respond to enquiries, schedule a call/visit, and keep a record.

To protect the site from abuse, spam and fraud.

To exercise or defend legal claims.

2.5 Sharing your data
We may share limited data with:

our hosting provider, email and IT suppliers, and anti-spam providers (as processors);

professional advisers (legal/accounting) and insurers;

law enforcement or regulators where required by law.

We do not sell your data.

2.6 International transfers
If any processor stores data outside the UK, we use appropriate safeguards such as the UK International Data Transfer Agreement/Clauses or another lawful mechanism.

2.7 Retention
Enquiry records: up to 24 months from last contact.

If you become a client, related records may be kept up to 7 years (tax/contract).

Security/anti-spam logs: up to 12 months.

Server logs: typically 30–90 days.
We delete or anonymise after the relevant period.

2.8 Your rights
You have rights to access, rectification, erasure, restriction, portability, objection, and to withdraw consent. To exercise these, contact using the form listed.
You can complain to the ICO at ico.org.uk or 0303 123 1113.

2.9 Children
This site is not intended for children under 16.

2.10 Contact
Privacy queries: contact using the form listed.

3) Cookies

3.1 What we use
We aim to use only strictly necessary cookies (or none). These enable basic site security and form submission. We do not use analytics or advertising cookies by default.
If we later add non-essential cookies, we will ask for your consent via a cookie banner and update this notice.

3.2 Managing cookies
You can block cookies in your browser settings. Blocking strictly necessary cookies may affect the contact form.

4) Copyright & Trademarks

“Milsec”, “ZERØPASS” and associated logos are trade names/marks of Milsec Group Limited.

Do not reproduce site content, branding, text or graphics without our prior written permission.

5) Accessibility

We want everyone to access our site. Steps include:

high-contrast colours and responsive layout;

keyboard-navigable forms and alt text on key images.

If you experience any accessibility issues, please use the contact form with “Accessibility” in the subject and we’ll try to help.

6) Contact, Complaints & Emergencies

General/Privacy: contact using the form listed

Emergencies: do not use this form. If you need urgent assistance or to report a crime in progress, call 999 (UK). For non-emergency police matters, call 101.

Cookies: We use only essential cookies to operate this site and the contact form. No tracking cookies. By using this site you accept essential cookies.

We’ll use your information to respond to your enquiry (lawful basis: legitimate interests). We won’t send marketing unless you ask us to. See our Privacy Notice for details, including your rights and how to contact us.